FAQ’s

All our vacations are sold on the basis that you and those in your party are US Citizens and US passport holders and your passports are machine readable. All travel documents are the responsibility of the passenger. A valid passport with at least 6 months validity after the date of travel is required. You are responsible for checking with the appropriate consulates and respective authorities as visas and/or vaccinations may be required. If you are not a US passport holder, it is your responsibility to seek travel and visa advice from your appropriate embassy. Health requirements for certain countries may change and you must check the up-to-date position in good time before departure.

Due to increased travel security around the world, it is now more important than ever that your airline ticket matches your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation.

We recommend you plan to arrive at least 3 hours prior to departure.

We recommend contacting the airline directly as soon as you know of the delay. If at the airport, check with the ticket counter. Should you be rerouted, we recommend calling the airline’s direct number first as there can be hold times. It will be important to find out how they can book you on a future flight or give you an estimate on the delay. Once the accurate information is final, please contact us to let us know your new flight so we can notify any services that may be affected.

Arrive early: Make sure you have allotted ample time for your journey, including giving yourself plenty of time for getting to the airport, making your way through check-in and security, and making your way to the departure gate.
Check the flight times: keep in mind that most airport and airline websites provide real time information on flight times.
Documentation: make sure you have all your documents ready including passport and visa information. Your passport must be valid for at least 6 months beyond your return date.

If you are on one of our Landed Vacations where you book your own flight we strongly recommend that you do not book your flight more than 12 weeks in advance of the trip or without having checked with our office first. This is because coach tour vacations require a minimum number of passengers to book to enable the tour to operate. Therefore, if you do book your flight earlier, please make sure that you purchase flight tickets that are totally flexible and refundable. We will contact you around 12 weeks before the tour is due to depart to confirm if it is guaranteed to run.

You will be traveling on a luxury 53 seat touring coach with fellow travelers from the US and UK. The average group size is often around 45.

Our transport provider will be waiting for you in the airport arrivals hall and will transfer you by coach, car or MPV to the hotel or cruise ship. Please note hotel check-in time is usually 2pm therefore if you are on a flight that arrives early in the morning you may have to spend a little time enjoying the hotel facilities or local area before your room is ready. You will meet the main coach driver and the rest of the group at dinner that evening.

The round-trip transfer service from the airport to the hotel or cruise ship named in the tour itinerary is included in the price. However, if you would prefer to be picked up from an alternative airport or location, or arrive/leave on a different date, please contact us for additional transfer costs.

Our transport provider will collect you from the hotel or cruise ship and take you to the airport.

It is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach. We cannot accept responsibility for damaged or misplaced luggage or any personal items and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

Your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds) for the coach element of your vacation; we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your own personal hand luggage. You must ensure that your luggage adheres to the requirements of the airline you are flying with.

It is possible to pre-book your preferred seat on the coach for an additional charge (subject to availability). Please contact us for details.

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

You must advise us if anyone in your party has mobility issues – the minimum requirements are that you are able to climb the steps onto a coach unaided. Please read the tour itinerary carefully to make sure it is appropriate for your mobility level. Due to space limitations we can only accommodate a maximum of two walking aids on to each coach, either wheelchairs or walking frames so long as they are collapsible, therefore you must pre-book a space when you book your vacation and confirmation of this will be on our correspondence to you. Unfortunately we have to reserve the right not to carry any walking aids that are not pre-booked. We regret we cannot accept mobility scooters or motorised wheelchairs. You must check with the airline if you wish to bring these on your flight.

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for.

Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel prior to commencing their tour and speak to the hotel staff on arrival.

At Just Go! Vacations we are committed to ensuring you are taken care of every step of the way, from the day you book, through to the last day of your vacation. Occasionally passengers fall ill or have an accident whilst on vacation preventing them from traveling home on the return flight or requiring medical care when on tour in the UK or Ireland. This may impact you financially. It is company policy that all our customers hold some form of travel insurance when booking one of our tours and we will ask you to confirm this to us. If you choose not to take out travel insurance, this is done so against our advice and at your own risk and we cannot be held responsible for any cost in the event of medical emergency or repatriation.

When you confirm your booking with us, a non-refundable deposit of 50% of the price of the vacation is required to secure your place. The balance due date (the period before the departure date on which your full balance normally becomes due) is 12 weeks before departure. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Please note that journeys on certain railways may not always be steam hauled, even when pictured as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

If you have any special requests, we will do our best to help but we cannot guarantee that they will be fulfilled, they are just a request. If your request is imperative to the enjoyment of your vacation, please inform one of the members of our reservations staff at the time of booking however, we cannot accept a booking on the basis of a request being guaranteed. General confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until they are specifically confirmed by us in writing.

Yes, all the vacations featured will be operated by a luxury touring coach including a washroom on board. Regular comfort breaks will also be taken.

Our itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

It is imperative that if you are unhappy about any aspect of your vacation, you raise the matter IMMEDIATELY with the coach driver, tour manager, hotelier or cruise ship customer services. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you that you email us at customerservices@justgovacations.com quoting your booking reference, with the details of your complaint so that we may commence an investigation.

All prices are correct at the time of publication (January 2020). We reserve the right to change our prices from time to time. This could mean that when you book your chosen vacation, the actual price quoted may have gone up or down. The correct price will always be confirmed to you at the time of booking. Some of the details may have changed when you book your vacation – we will inform you of any change to any of the relevant details which have occurred prior to you making your booking.

Terms and conditions are also available at our registered office and online at www.justgovacations.com.

All tours offered subject to availability. Errors and omissions excepted. All prices shown are per person and based on two people sharing a double/twin room. Single supplements apply.